Care home pharmacy
Putting residents at the centre of pharmacy care home services.
We have in-house certified pharmacists who can work with care home management to maintain the CQC’s constantly evolving compliance requirements.
Our training courses are tailored to target continuing the educational development most relevant to your care home or nursing home.
We work closely with all care home stakeholders and maintain excellent relationships with the Care Quality Commission (CQC).
Our main focus would be on the following four things:
- Increase care
- Accuracy
- Reduce harm
- Reduce medicines waste
Benefits of our Care Home Pharmacy Services
Bespoke Pharmacy Home Care services with CQC compliant audits and training with unique and comprehensive specialist solutions.
Our training courses are tailored to target continuing the educational development most relevant to your care home or nursing home.
We take the ownership of all aspects of your medication systems and delivery.
Seamless transition and continuity of care – We take care of the whole transition process and all you have to do is to agree on the date you would like to start our services.
Implement any mid-cycle medication changes and assist in bringing in line with your monthly start date.
Free up care homestaff by chasing up monthly and interim prescriptions with the surgery.
Provide audit, inspection and training packages that are CQC compliant. We have an in-house team who can work with care home management to maintain the CQC’s constantly evolving compliance requirements.
Same day dispensing and delivery of interim prescriptions, Express immediate delivery of EOL prescriptions.
Provide printed Mar chart for your respite and mid cycle patients.
Provide a dedicated single point of contact for your care home.
Choice of Medication systems such as Original Pack-emar, MDS, Mutlimeds etc..
Provide equipment such as trolley, fridge and other stationeries.
Liaise with surgeries and hospitals on behalf of your care home and take ownership of requesting and chasing up of alternative prescriptions for the non available items with the surgery.
eMar
Devon Pharma integrates its dispensing process with some of the leading eMAR systems designed to reduce medication errors and paperwork for staff whilst increasing management visibility, compliance and offering a method of simplified pharmacy communication. Please request for a demonstration of choice of eMar Systems.
Frequently Asked Questions
How is the transition process?
As a specialised care home pharmacy, consisting of staff members with years of experience within this sector. We can ensure the transition process to utilizing our service is streamline and efficient. To begin the transition, we will require a copy of your residents current updated medicine administration chart (MAR) and a repeat prescription requests. This will enable for systematic monthly delivery of the required medications, seven days prior to your start dates.
In addition to this we have integrated our system to ensure compatibility with majority of the available electronic medicine administration record (eMAR) systems. Therefore, if your care home current utilizes an eMAR, this transition process could be completed more swiftly.
When do I get monthlies and interims delivered?
As medication supply is highly important to the continuity of care provided to your residents, we are particular to ensure sufficient time is available for your care home team to exam your monthly requires. Therefore, we will always deliver your monthly medications seven days prior to the start of the new month cycle.
Additionally in the event of requiring interim medications e.g. newly initiated medicines or medication amendments, etc. We will deliver these medications on the same day.
How many deliveries do I get in a day?
To ensure no medication supplies are left uncompleted we will endeavor to complete twice daily deliveries. To make certain of this, if informed of a delivery requirement before 1pm (13:00). We will organise a deliver between 1pm (13:00) and 2pm (14:00). In addition to this for evening deliveries, the cut off time to alert our team is 4pm (16:00) and the requests will be delivered between 4pm (16:00) and 6pm (18:00).
Please note in the event of an urgent request outside these designated delivery hours, please ring the pharmacy and we can arrange a solution to ensure delivery.
What if I don’t receive an interim medication that I expected to be delivered?
As patient care is paramount we have construct methods to ensure supplies are obtained. In the event of an undelivered item.
Simply dial the out of hour’s number provided and your enquiry will be dealt swiftly in a satisfactory manner. In exceptional circumstances, we can arrange a special delivery on the same day. Alternatively, we will arrange the dispensing of the required item, from a local pharmacy.
Will you help us sort out short falls and bringing mid cycle patients in line with the monthly cycle?
Yes, we will liaise with the surgery for you to get the short fall covered.
How will you help us improving and maintain highest level of CQC standard?
To ensure compliance with CQC regulations, we will conduct periodic medication audits, inspections and training. Our dedicated and experienced in- house team will work collaboratively with care home management to assist in maintaining CQC compliance requirements.
